Refund Policy

Refund Policy

Effective Date: July 1, 2026

At Al Barkat Dry Fruits, we take pride in sourcing and delivering the highest quality premium dried fruits and nuts. Because our products are perishable food items, our return and refund policy is governed by strict health and safety standards.

Please read this policy carefully before making a purchase on albarkatdryfruit.pk.

1. Damaged, Defective, or Incorrect Items

We want you to love your purchase. If your order arrives damaged, spoiled, or if you received the wrong item, we will happily make it right.

  • Reporting Window: You must report any issues within 48 hours of receiving your delivery.

  • Proof Required: To request a replacement or refund, please email us at albarkatdryfruits@gmail.com or message our customer support team with your order number and clear photographic evidence of the damaged product and packaging.

  • Resolution: Upon verification, we will issue a replacement shipment at no extra cost to you, or process a full refund for the affected item.

2. Non-Refundable Situations

Because our products are food items, we cannot issue refunds or accept returns under the following circumstances:

  • Change of Mind: We cannot offer refunds or exchanges if you simply do not like the taste, color, or texture of the natural product, or if you changed your mind after ordering.

  • Improper Storage: Dried fruits and nuts must be stored in a cool, dry place, or refrigerated to maintain freshness. Al Barkat Dry Fruits is not responsible for spoilage, insect damage, or mold that occurs due to improper storage after delivery.

  • Incorrect Address: We cannot issue refunds or replacements if a package is lost, delayed, or undelivered due to an incorrect shipping address provided by the customer at checkout.

3. Order Cancellations

  • You can cancel your order for a full refund only if the request is made before the package has been packed and dispatched.

  • Once an order has been handed over to the courier service, it can no longer be canceled or refunded. Please contact us immediately if you need to cancel an order.

4. Refund Processing Time

  • Once your refund request is approved, it will be processed automatically.

  • Refunds will be credited back to your original payment method (e.g., Credit/Debit Card, Bank Transfer, or Mobile Wallet) within 5 to 7 business days, depending on your financial institution's processing times.

  • For Cash on Delivery (COD) orders, refunds will be processed via Bank Transfer or Easypaisa/JazzCash as agreed upon with our support team.

How to Contact Us

If you need assistance with an order, please reach out to the Al Barkat Dry Fruits team:

  • Website: albarkatdryfruit.pk

  • Email: albarkatdryfruits@gmail.com